A gate agent laughed on the identify — pronounced ‘Ab-si-dee’ — and posted an image of her boarding cross on-line, the woman’s mom, Traci Redford, alleged.
“The gate agent began laughing, pointing at me and my daughter, speaking to different staff. So I circled and mentioned, ‘Hey, if I can hear you, my daughter can hear you, so I might respect should you’d simply cease,'” Redford advised ABC Information.
The incident allegedly came about at John Wayne Airport in Orange County, California, because the mom and daughter boarded a flight to El Paso, Texas.
She added that she later came upon the image of her daughter’s boarding cross had been posted to Fb.
A spokesman for the airline provided a “honest apology to the household” in a press release emailed to CNN. “We take nice pleasure in extending our Southwest Hospitality to all of our Prospects, which incorporates residing by the Golden Rule and treating each particular person with respect, in particular person or on-line,” he added.
“We’ve adopted up with the Worker concerned, and whereas we don’t disclose personnel actions publicly, we’re utilizing this as a possibility to strengthen our insurance policies and emphasize our expectations for all Staff,” the spokesman mentioned.